Client Master Service Agreement

Refund requests must be submitted in writing within seven (7) business days of payment or milestone delivery. Refund eligibility shall be determined at the sole discretion of 369.energy in accordance with the applicable service terms. No refunds shall be issued for completed or approved milestones. Clients agree to engage in good-faith written dispute resolution prior to initiating any chargeback or payment reversal.

369.energy reserves the sole discretion to determine eligibility for any refund request, subject to applicable law.

The Client may cancel services by providing written notice prior to the next billing cycle. Cancellation does not relieve the Client of payment obligations for services already rendered or approved milestones. 369.energy reserves the right to suspend or terminate services in cases of non-payment, breach of this Agreement, unlawful conduct, or failure to provide required cooperation. Upon termination, all outstanding fees become immediately due, and access to digital platforms, materials, and proprietary systems may be revoked.

Both parties agree to maintain the confidentiality of any non-public, proprietary, or sensitive information disclosed during the course of the engagement. Such information shall not be disclosed to any third party without prior written consent, except as required by law. The Client agrees not to share, distribute, or misuse any confidential materials, strategies, systems, or intellectual property provided by 369.energy. These confidentiality obligations shall survive the termination of this Agreement.

All content, materials, frameworks, branded systems, methodologies, structured programs, designs, digital assets, and proprietary concepts provided by 369.energy remain the exclusive intellectual property of 369.energy unless otherwise expressly agreed in writing. The Client is granted a limited, non-transferable, non-exclusive license to use such materials solely for their intended purpose. The Client may not copy, reproduce, modify, distribute, sell, sublicense, or reverse-engineer any intellectual property without prior written consent. Intellectual property rights shall survive termination of this Agreement.

369.energy provides its platform, services, digital content, and materials on an “as-is” and “as-available” basis. While reasonable efforts are made to ensure accuracy and functionality, 369.energy makes no representations or warranties, express or implied, regarding uninterrupted access, error-free operation, or the completeness, reliability, or suitability of the platform or its content. Use of the platform and services is at the Client’s own risk.

To the fullest extent permitted by law, 369.energy shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, or business opportunities arising out of or related to the use of its services or platform. In all cases, the total liability of 369.energy under this Agreement shall not exceed the total amount paid by the Client for the specific services giving rise to the claim.

The Client agrees to indemnify, defend, and hold harmless 369.energy, its owners, affiliates, employees, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to the Client’s misuse of the platform or services, violation of this Agreement, infringement of third-party rights, or unlawful conduct. This obligation shall survive termination of this Agreement.

This Agreement shall be governed by and construed in accordance with the laws of the governing jurisdiction specified by 369.energy, without regard to conflict of law principles. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts or arbitration forum located within such jurisdiction, unless otherwise required by applicable law.

The parties acknowledge and agree that 369.energy and the Client operate as independent contractors. Nothing in this Agreement shall be construed to create any employer-employee relationship, partnership, joint venture, agency, or fiduciary relationship between the parties. Each party shall be solely responsible for its own business operations, taxes, employees, and legal obligations.

The Client acknowledges that 369.energy does not guarantee specific outcomes, financial gains, performance metrics, or personal results from the services provided. Results may vary based on factors beyond the control of 369.energy, including market conditions, client participation, implementation efforts, and external variables. The Client agrees that engagement with 369.energy is based on professional effort and expertise, not guaranteed results.

The Client agrees to provide accurate information, required documentation, timely approvals, and reasonable cooperation necessary for the successful delivery of services. The Client is responsible for ensuring that all materials provided do not infringe upon third-party rights or violate applicable laws. Delays, inaccuracies, or failure to provide required cooperation may result in extended timelines, additional costs, or suspension of services.

369.energy shall not be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, service outages, labor disputes, illness, technical disruptions, or other unforeseen events. Performance obligations shall be suspended for the duration of such events without liability.

The Client agrees not to initiate any chargeback, payment dispute, or reversal with a financial institution or payment processor without first providing written notice to 369.energy and allowing a reasonable opportunity for resolution. Unauthorized chargebacks may constitute a material breach of this Agreement and may result in immediate suspension or termination of services, recovery of associated fees, and legal action where applicable.

All digital products, including but not limited to downloadable content, audiobooks, digital courses, structured materials, virtual goods, and access-based programs, are considered final sale. Once accessed, delivered, downloaded, streamed, or made available to the Client, such digital goods are non-refundable and non-exchangeable, except where required by applicable law.

By engaging the services of 369.energy, the Client acknowledges and agrees to the collection, use, storage, and processing of personal and business information in accordance with the Privacy Policy published on the official website. The Client confirms that they have reviewed and accepted the Privacy Policy and understand that data may be processed for service delivery, communication, compliance, and operational purposes, subject to applicable data protection laws.

369.energy reserves the right to refuse, suspend, or terminate services at its sole discretion in cases of non-payment, breach of this Agreement, unlawful conduct, misuse of the platform, or violation of applicable laws or platform policies. Such action may be taken with or without prior notice where permitted by law.

All proprietary frameworks, branded systems, methodologies, structured programs, intellectual concepts, models, processes, and related materials developed or provided by 369.energy, including but not limited to Humanity Quotient and associated systems, remain the exclusive intellectual property of 369.energy. The Client may not copy, replicate, modify, distribute, sublicense, reverse-engineer, or create derivative works based on such proprietary materials without prior written consent. Unauthorized use shall constitute a material breach of this Agreement.

Any dispute, claim, or controversy arising out of or relating to this Agreement or the services provided by 369.energy shall be resolved through binding arbitration in the governing jurisdiction specified in this Agreement, in accordance with the applicable arbitration laws of such jurisdiction. The arbitration decision shall be final and binding upon both parties, and judgment upon the award may be entered in any court of competent jurisdiction.