Service Completion & Payment Release Policy

Initial Notification (Upon Submission of Service)

  • When a freelancer submits a completed service, the subscriber receives an automated notification (email/SMS/system notification).
  • The notification states they have 24 hours to review, approve, or file a dispute if unsatisfied.
  • The notification also states that failure to act within 48 hours will result in automatic Approval and payment release.

Single Reminder Notification (After 24 Hours)

  • If subscribers do not respond within 24 hours, they receive one final reminder.
  • This reminder clearly states:
  • They have 24 hours left to either approve or dispute the service.
  • Failure to respond by the 48-hour deadline will result in automatic Approval and payment release.
  • Automatic Approval & Payment Release (After 48 Hours)
  • If the subscriber fails to take action within 48 hours, the service is automatically marked as completed, and payment is processed for the freelancer.
  • No further reminders will be sent.
  • This prevents unnecessary payment delays for freelancers due to subscriber inaction.
  • Dispute & Optional Appeal Process
  • Filing a Dispute (Before 48 Hours Pass)
  • If the subscriber believes the service was not completed as agreed, they must file a dispute within the 48-hour review period.
  • They must provide clear reasons and supporting evidence (e.g., screenshots, descriptions, or other relevant documentation).
  • The platform will pause the automatic approval process while the dispute is reviewed.

Optional Appeal for Extreme Cases (After 48-hour Approval)

  • If a subscriber misses the dispute window but has a valid reason (e.g., medical emergency, system error, force majeure), they may file an appeal within 72 hours after automatic Approval.
  • Appeal Approval Criteria:
  • Appeals are not guaranteed and will only be considered for exceptional cases.
  • Appeals will be denied if the subscriber simply forgot to check or failed to act within the deadline.
  • If an appeal is approved, the payment will be temporarily held, and a resolution will be determined.

Admin Override Option

  • Admin Intervention for Extreme Cases:
  • In rare circumstances, administrators can override automatic Approval and manually review service completions or disputes.
  • This applies only if:
  • A system error occurred, preventing a subscriber from acting.
  • The service is flagged for potential fraud or policy violations.
  • There is credible evidence of misconduct by either party.
  • Process for Admin Override:
  • The Admin will review the case within 48 hours of the override request.
  • If the override is approved, funds will be held or refunded based on the findings.
  • If the override is denied, the automatic Approval and payment will stand.

Legal & Liability Protection for 369.energy & Freelancers

  • Subscribers are responsible for reviewing and approving services within the given timeframe.
  • Failure to act results in automatic Approval and payment—this is non-negotiable unless a valid dispute or appeal is filed within the appropriate timeframe.
  • Freelancers are protected from delayed or withheld payments due to subscriber inaction.
  • Refunds will NOT be issued once payment is released unless fraud or platform violations are proven.
  • All users agree to this policy upon signing up for the platform.

Why This Policy Works:

✅ Minimizes excessive reminders and holds participants accountable.

✅ Prevents payment delays for freelancers and protects them from unfair disputes.

✅ Gives subscribers a fair review window while discouraging negligence.

✅ Includes a strict appeal process for legitimate emergencies only, avoiding abuse.

✅ Admin override ensures fair intervention only in extreme cases while keeping automation efficient.

✅ Legally protects 369.energy from financial disputes and ensures professional conduct.

Would you like to define specific situations where admin override cannot be used to maintain fairness and prevent bias?

Admin Override Restrictions & Policy Finalization

The Admin Override Option is subject to strict limitations to avoid abuse or unnecessary interventions, maintain fairness, prevent bias, and protect freelancers and subscribers.

Admin Override Restrictions – When It Cannot Be Used

The Admin override CAN NOT be used in the following cases:

Subscriber Negligence

  • If a subscriber forgets to review the service within the 48-hour timeframe, they cannot request an override.
  • Lack of attention or personal oversight is not a valid reason to delay freelancer payments.

Dissatisfaction Without Evidence

  • If a subscriber is unhappy with a service but fails to provide evidence or a clear explanation in their dispute, the Admin cannot intervene.
  • The system will process automatic Approval and payment as scheduled.

Disputes Filed After the 72-hour Appeal Window

  • No override will be granted if a subscriber attempts to dispute a service after the 72-hour appeal period.
  • This prevents indefinite payment delays for freelancers.

Repeated or Abusive Dispute Attempts

  • If subscribers repeatedly dispute services without valid reasons, their access to dispute filings may be limited or revoked.
  • If a freelancer is repeatedly disputed but maintains positive service records, admins will not interfere in favor of abusive disputes.

Freelancer Payment Already Released

  • Once payment has been released to a freelancer, admin override cannot reverse the transaction unless fraud or platform violations are proven.
  • Refund requests must go through proper dispute resolution channels, not through admin override.

When Admin Override CAN Be Used

Admins can only override the system in the following cases:

  1. Technical or System Errors
  • An override may be granted if the platform experiences a bug, malfunction, or failure preventing the subscriber from reviewing a service within 48 hours.
  • This includes errors in notifications, payment processing, or document uploads.

Suspected Fraud or Policy Violations

  • Suppose evidence suggests that a freelancer did not complete the service as described, used false information, or violated platform policies. In that case, the Admin may override automatic Approval and conduct an internal review.

Subscriber Documented Emergency (With Proof)

  • If a subscriber can prove (e.g., hospital record, official documentation) that an emergency prevented them from reviewing the service, admins may override automatic Approval only within the 72-hour appeal window.

Duplicate or Incorrect Transactions

  • If the system accidentally processes duplicate payments or assigns funds to the wrong freelancer due to a platform issue, the Admin may override payments and issue corrections.

Liability Protection for 369.energy

To protect 369.energy from financial liability, all participants agree to the following terms:

✅ Subscribers are fully responsible for reviewing services within 48 hours.

✅ Once automatic Approval is triggered, no refunds will be issued.

✅ Freelancers cannot demand admin intervention unless fraud or errors are proven.

✅ Admins must document override cases to prevent misuse or favoritism.

✅ All parties accept these terms upon signing up.

Final Summary – Why This Policy Works

✅ Balances accountability for both freelancers and subscribers.

✅ Prevents unnecessary admin involvement while ensuring fair resolutions.

✅ Protects freelancers from delayed or unfairly withheld payments.

✅ Gives subscribers a structured appeal process for legitimate emergencies.

✅ Strengthens the credibility of 369.energy by enforcing clear, fair policies.